Returns & Exchanges
Returns & Exchanges
We want every order to arrive right. If something shows up damaged, defective, or as the wrong item, contact us and we will make it right — with a refund, a replacement, or the correct item.
How returns work
- Email us first. Write to duckants45@gmail.com promptly after delivery. Include your order number and a clear photo (or a short video) of the problem. That photo is usually all we need to get your case moving.
- We review it with our fulfillment partner and reply within 1 business day. In many quality cases we can approve a refund or a replacement from your photos alone — no need to mail anything back.
- If a return shipment is needed, we will email you the return address — our fulfillment partner's warehouse — together with packing instructions. Please wait for that email before sending anything: returns sent without prior authorization, or to any other address, cannot be accepted.
- Refunds. Once your return is approved — and, where a return shipment is required, once the warehouse confirms it has arrived — we refund you to your original payment method within 10 business days. If more than 15 business days pass after approval and you have not seen it, email us.
Good to know
- Changed your mind? We are not able to accept returns simply because you changed your mind, so please choose carefully before ordering. If anything about an item is unclear, ask us first at duckants45@gmail.com — we are happy to help you pick.
- Condition. Approved returns must arrive in the condition you received them — unused, with tags, and in the original packaging — with your receipt or proof of purchase.
- Exchanges. If you received the wrong item, email us; once approved, we will arrange for the correct item to be sent to you.
- Non-returnable items. Perishable goods (such as food, flowers, or plants), custom or personalized products, personal care goods (such as beauty products), and hazardous materials, flammable liquids, or gases cannot be returned. We cannot accept returns on sale items or gift cards. All furniture items are final sales.
- European Union. If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in the condition described above.
Questions about any of this? Email duckants45@gmail.com or call 347-651-2288 — a real person replies within 1 business day.